Carrying out an ERP implementation comes with its own set of challenges, but when coupled with localized requirements, these challenges can be much more complex to tackle. Most D365 consultants often rank high on technical expertise but often fall behind soft skills. To successfully handle a localized ERP implementation, D365 consultants must work on honing the following soft skillset: 

• Bilingual or trilingual language proficiency: Often underrated, but of high value is having the ability to speak 2 or more languages as a D365 consultant. Especially in situations where the ERP project needs to be localized, having the ability to converse in the local language of the country in which the ERP implementation is being carried out can work very strongly in your favor. For example, the d365 consultant can effectively communicate with the foreign client about the scope and project methodology and conduct user training sessions and workshops in the local language. 

• Intercultural communication skills: Understanding how individuals from different countries work, communicate & conduct meetings is crucial in avoiding misunderstandings and conflicts. This is especially helpful for d365 consultants who often interact directly with clients. For example, email etiquette largely differs from one culture to another. Going wrong here can in some cases build or break professional relationships.  The German email etiquette is formal, precise and to the point, whereas for other countries in Europe, the emailing approach is more informal and friendly.
• Localization is one of the keys to adhering to local regulations and facilitate successful international expansion. It’s not just about translating text from one language to another. It’s about creating content that’s fully adapted to meet local standards and regulatory requirements. Effective localization serves as a crucial component in achieving regulatory compliance, enabling businesses to operate smoothly across borders and meet the legal and cultural expectations of their global audiences.

• Strong Research skills: Every country has its own set of legal laws and regulations. These laws & regulations are also susceptible to change with time, so it is vital for consultants to have strong research skills so they can find out as and when these changes occur. There may also be new laws that might come up, so consultants need to be up to date on these matters.  

 Although underrated, having localization-specific skills can ensure that your ERP implementations are carried out smoothly, regardless of where your client is from. To know more about how you can carry out successful ERP implementations, read our whitepaper on the Advanced SureStep Methodology here!